Opquast certification may be essential but it is not sufficient alone. This will only be the beginning of the journey. Our training represents key, some have said fundatmental, first steps on the road to successful web and digital quality control strategy. What is Opquast’s role in all this? We offer you cultural foundations on these subjects. These are subjects on which you must be up to speed, trained and informed. Our sector involves major risks, linked to security, accessibility, eco-design and the preservation of personal data. It will be there to help your teams be effective, efficient and more profitable. This position doesn’t exist for good marketing, and it will not be there just to satisfy your customers. If you have not recruited for this position, you will at least have to create a part-time position to fill the function and probably one day create a dedicated position. You need to recruit people who can deal with this subject. The web is an industry where quality specialists and cost accountants are not working so commonly to fix and identify non-quality issues. If you are a producer of online sites and services, it’s time to act. They consume the time you would need to work better and finish your projects mindfully. They prevent you from working effectively, from investing, or even from hiring the right people or finding the right customers. They are permanently eroding the profits and opportunities of an organisation. These costs are stealth-like and, in the main, invisible. Taking the lowest estimate, a company that spends €100,000 per month on fixed and variable costs are probably spending about €5000 per month on non-quality costs. The AFNOR indicates in a recent study that they are probably higher than 5%. Some studies in the IT sector give a much higher figure (up to 50% of costs). On the scale of a country like France for example, estimates of non-quality costs made in the 1990s represented between 10 and 15% of the Gross Domestic Product. What might be the average costs of non-quality Additional costs on the user side (premium rate numbers, expenses, travel, time spent).Claims, exchanges, returns, retractions.Costs associated with service support, after-sales (after-sales time, complaint time).Rebates, gifts and compensation for defects.Costs associated with information time to customers.Costs associated with defect management.Communication and marketing costs related to errors, defects and malfunctions.Increaseed customer acquisition costs (non-renewal, churn).Loss of turnover from markets (reputation).Loss of turnover from loss of visibility (Non referencing).Cost of training due to turnover (allowances, recruitment, training).Overheads for appropriation and training of teams.Cost of time through misunderstandings and miscommunications.Cost associated with data and infrastructure restoration time. #Assurance cenon code#Surcharge associated with additional code rework time.Additional cost associated with time to fix bugs and errors.So what are the costs of non-quality? Additional costs for defect resolution and handling Below we highlight some of these costs which are being incurred by organisations in a kind of passive daily cash-burning exercise. There are also direct impacts and costs to non-quality. Yes, the shortcomings of sites have negative impacts on users, but not only that. The ‘WebAIMs’ yearly analysis identified that 98.1% of the top 1,000,000 home pages had critical accessibility errors which did not comply to national legislation or WCAG standards. All you need to do is just take any site and compare it to standards in web quality and ecodesign, or to existing laws for accessibility, security or privacy. These are often identified but not always examined and corrected in a complete or consistent way. There are many flaws and risks within web sites that greatly expose the organisation. In the web domain, this level of industrialisation is not there yet. Gradually industrialisation sees these areas become integrated as central functions or even whole departments within organisations. There was a time when quality assurance, operations and management systems, control procedures and even training and skills acquisition were accounted for as pure expenses or nice to have options. Why should we care about web quality assurance?
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